Except for Manufacturer defects, all safe sales are final. Any damage that occurs during the transit of the safe needs to be noted on the bill of lading and reported. The customer is responsible for original shipping charges to get the product to the customer. If the item is defective, we will send out a new item with return instructions to return the defective item to our warehouse. If you have questions please call us at (435) 574-4410 for clarification.
If you have any questions or concerns, please contact us at (435) 574-4410 or email us at [email protected].